How Many Emails Should You Send in a Single Email Campaign?

Nov 20, 2023

The optimal number of emails to send in one campaign, especially for high-impact events like Black Friday and Cyber Monday, can vary based on your audience, the nature of your campaign, and your industry. However, as Digital Marketing leaders, it's essential to balance keeping your brand at the forefront of customers' minds and avoiding overwhelming them. 

The art of email campaigning is a testament to the delicate dance between engagement and intrusion. As ecommerce and marketing leaders –You are responsible for creating campaigns that resonate with consumer behavior, especially during high-impact events like Black Friday and Cyber Monday. 

These occasions are not just days but chapters in the annual retail story, demanding a narrative that captivates yet respects the audience's space. The strategy lies in a harmonious balance: keeping your brand as a persistent yet welcome guest in customers' inboxes without overstaying your welcome.

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  1. Teaser Email: Start with a teaser email around a week before the event. This builds anticipation and lets your audience know what to expect.
  2. Announcement Email: Send an announcement email detailing your offers closer to the event (1-2 days before). This reinforces the initial message and provides more specifics.
  3. Day-of-Event Email: On the event day (Black Friday or Cyber Monday), send an email early in the morning. This ensures your deals are seen at the critical decision-making time.
  4. Reminder Email: If your sale extends beyond a single day, consider sending a reminder email midway through the event. This can target those who may have yet to receive earlier emails or are still considering a purchase.
  5. Last Chance Email: Towards the end of the event, a 'last chance' email can create a sense of urgency and capture late decision-makers.
  6. Follow-up Email: After the event, consider sending a follow-up email. This could include a thank you message, feedback request, or information about upcoming deals and events.

This approach suggests around 5-6 emails for the entire campaign. It's crucial to monitor engagement metrics (like open rates and click-through rates) and adjust your strategy accordingly. Over-sending can lead to higher unsubscribe rates and decreased engagement while under-sending might result in missed opportunities.

Personalization and segmentation can further enhance the effectiveness of your campaign. Tailoring messages to different segments of your audience based on their past behaviors, preferences, and purchase history can lead to better engagement and conversion rates. Remember, the quality and relevance of your emails often outweigh the sheer quantity.